Reservation terms
Reservation Terms
Check-In & Check-Out Information
🔒 ID Required for Entry
To ensure guest safety and compliance, a valid ID or driver's license is required at check-in.
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No entry will be granted without this documentation.
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Only original documents are accepted — no photocopies or SAPS-certified copies will be permitted.
🕐 Check-In Times
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Winter: 13:00 – 18:00
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Summer: 13:00 – 19:30
📍 Arrival Notification
To ensure a smooth check-in, please notify us 30 minutes prior to your arrival.
This allows us to have someone ready to welcome you and helps avoid delays or arriving to a locked gate.
🕤 Check-Out Time
Please check out by 10:00 on the day of departure.
Late check-outs cannot be accommodated due to scheduled cleaning and turnover procedures.
Cancellation Policy
Our cancellation policy is in place to protect the business from lost revenue due to late cancellations. Once your booking is confirmed and payment is received, the unit is reserved exclusively for you, and we turn away other potential guests.
While we understand that plans may change, we are unable to absorb the financial impact of cancellations. We kindly ask that you review the following terms carefully, especially regarding date changes and early departures.
🔸 General Terms
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No refunds or date changes will be offered in the event of an early departure, as the unit was reserved specifically for your stay and other bookings were declined.
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No postponements are permitted within 14 days of arrival. Such requests will be treated as cancellations and the standard policy will apply.
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Postponed bookings cannot be cancelled or refunded at a later date.
🔸 Standard Cancellation Fees
An administration fee of 10% applies to all cancellations to cover banking and administrative costs.
Time Before Arrival Refund Policy15+ days ✅ 100% refund (less 10% admin fee)
Within 14 days / No-show ❌ No refund
🔸 COVID-19 Clause
Cancellations due to personal COVID-19 concerns will not be accepted unless an official government-enforced hard lockdown is in place at the time of your booking. All other cancellations will follow the standard policy.
To confirm your booking
Payment & Booking Terms
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Payment to Confirm Booking:
To ensure accurate availability, your room will be held for 4 hours only pending immediate payment. -
Important: Confirm room availability again after the 4-hour hold period before making any payment.
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Proof of Payment:
Kindly email your Proof of Payment (POP) as soon as possible to secure your booking confirmation.
By booking with us you agree to indemnify us:
COVID-19 & Liability Disclaimer
☼ COVID-19
By booking with us, you agree that neither you nor anyone acting on your behalf will hold the Host(s) responsible for any claims related to COVID-19. You also confirm that you and all members of your party are free of any COVID-19 symptoms at the time of arrival.
☼ Losses, Injury & Liability
While we take every precaution to ensure your safety, the Host(s) cannot be held liable for any loss, damage, injury, or harm incurred on the property. Guests accept full responsibility for their own safety and security during their stay.
PLEASE BE ADVISED : ENTER THE PROPERTY AT YOUR OWN RISK.